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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?

A. IBM Tivoli License Compliance Manager
B. IBM Tivoli Usage and Accounting Manager
C. IBM Tivoli Application Dependency and Discovery Manager
D. IBM Tivoli Provisioning Manager

Question 2

An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A. Inventory
B. Problems
C. Purchase Orders
D. Solutions
E. Incidents
F. Web Service Library

Question 3

A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?

A. The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.
B. The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.
C. The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk
D. The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.

Question 4

Which process tool can be used to align ITIL processes with Tivoli products?

A. IBM Process Alignment Product
B. IBM Rational Unified Process
C. IBM Tivoli Unified Process
D. IBM Tivoli Educator Process

Question 5

After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A. Problem Management
B. Change Management
C. Request Fulfillment
D. Incident Management

Solutions: