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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A. Problem Management
B. Change Management
C. Request Fulfillment
D. Incident Management

Question 2

Which process tool can be used to align ITIL processes with Tivoli products?

A. IBM Process Alignment Product
B. IBM Rational Unified Process
C. IBM Tivoli Unified Process
D. IBM Tivoli Educator Process

Question 3

What is one aspect of the environment that is important for sizing an IT service management solution?

A. quantity of people involved in the service management processes
B. types of security protocols in use
C. IT staff certifications
D. IT processes in use

Question 4

Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A. IBM Change and Configuration Management Database
B. IBM Compliance and Release Management
C. IBM Data Integrity and Audit Manager
D. IBM Remediation and Precision Manager

Question 5

A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?

A. IBM SmartCloud Control Desk
B. IBM Tivoli Integration Composer
C. IBM Tivoli Monitoring Agent Builder
D. IBM Tivoli Service Automation Manager

Solutions: