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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which services correspond when a customer says yes to the following discovery question:"Does your IT budget require a different payment term than up-front?"

A) HP Defective Media Retention
B) HP Onsite Repair
C) HP Standard Contractual Services
D) HP Care Pack Services

2. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Printer and Accessory Installation
B) PC Tracking and Recovery
C) Offsite Repairs
D) Asset Tagging

3. Which statement is true?

A) No manufacturer can support HP devices better than HP.
B) HP earned several recognitions for quality of support experience and excellence in operations.
C) HP provides the exact same service experience in more than 80 countries worldwide.
D) More than 60% of customers rated the service provided by HP as excellent.

4. What is included in the defective media retention service?

A) It allows the HP technician to use refurbished parts to complete a repair.
B) It allows the customer to retain the defective drives that are repaired.
C) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
D) It allows the HP technician repairing the device to keep the defective part.

5. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the total addressable market is an HP PPS Services opportunity?

A) 18%
B) 92%
C) 32%
D) 58%

Solutions: