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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. A Process Owner has been identified with an "I" in a RACI matrix. Which of the following would be expected of them?

A) Be kept up to date on the progress of an activity
B) Manage an activity
C) Perform an activity
D) Tell others about the progress of an activity

2. Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of which of:

A) People, Process, Partners, Suppliers
B) People, Process, Products, Partners
C) People, Products, Technology, Partners
D) People, Process, Products, Technology

3. Which of the following activities are responsibilities of a Supplier Manager?
1. Negotiating and agreeing Contracts
2. Updating the Supplier and Contract database
3. Planning for possible closure, renewal or extension of contracts
4. Managing relationships with internal suppliers

A) 1, 2 and 3 only
B) 1, 3 and 4 only
C) None of the above
D) 2, 3 and 4 only

4. Which process lists "Understanding patterns of business activity" as a major role?

A) Demand Management
B) Service Desk
C) Supplier Management
D) Request Fulfilment

5. Which of the following are benefits that implementing Service Transition could provide to the business?
1. Ability to adapt quickly to new requirements
2. Reduced cost to design new services
3. Improved success in implementing changes

A) 1 and 3 only
B) All of the above
C) 1 and 2 only
D) 2 and 3 only

Solutions: