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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
- IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
|
| Topic 2 | - ISO
- IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
- IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
|
| Topic 3 | - Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
- IEC 20000-1:
|
Reference: https://pecb.com/en/education-and-certification-for-individuals/iso-iec-20000/iso-iec-20000-foundation
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