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BlackBerry 10 Support Specialist Sample Questions:

1. Email automatically moved to a subfolder in the mailbox, from an account integrated using Active Sync, is not seen in the Hub. Which of the options below best describes the process to ensure folder sync has been configured?

A) Pull down top panel with a downward bezel swipe, select Settings, Accounts and select the integrated Active Sync account, select Edit Folder Settings.
B) While in the BlackBerry Hub, open the Options panel, select Inbox Management, open the integrated Active Sync account and select Edit Folder Settings and verify or select the desired subfolders.
C) Open the Setup application from the home screen, select Accounts, select Set Defaults and select the integrated Active Sync account, open Folder Synchronization and verify or select the desired subfolders.
D) While in BlackBerry Hub, select Option pane (3 seashells, dots), navigate to Settings, Email Account Preferences, and select the integrated Active Sync account, select Folder Settings and verify or select the subfolders for synchronization.

2. What steps are needed to port and install applications which are present on a BlackBerry 7 (BB7) smartphone to the BlackBerry 10 (BB10) smartphone on a device switch?

A) CD7 applications are incompatible with BB10 platform; hence, cannot be ported ovei unless the application is released for the BB10 platform.
B) While using the BlackBerry link, check the applications to be copied over to the BB10 smartphone while using the device switch feature.
C) The BB7 applications should be ported using the 2BB10 web-convert tool.
D) Load the BB7 runtime on the BB10 smartphone.

3. Which of the following is NOT a capability of BlackBerry Link?

A) Bluetooth Media Sync
B) Software updates
C) Backup device data
D) NFC Media Sync

4. What desktop client allows for backup and restore of a BlackBerry 10 (BB10) device?

A) BlackBerry Desktop Manager
B) From the BlackBerry 10 home screen >Setup>Device Switch>transfer BlackBerry data to media card
C) BlackBerry Administration Service client, Devices>connected devices>Backup
D) BlackBerry Link

5. Where would a new user look to swap the SIM on a BlackBerry Device?

A) Bottom of device
B) Side ports
C) Beneath the battery cover
D) SD card

Solutions: