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| Section | Objectives |
|---|---|
| Contact Center Implementation | - Call center configuration
|
| Avaya Call Management System (CMS) | - CMS administration and reporting
|
| Integration and System Operations | - Avaya Aura integration components
|
| Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?
Correct Answer: D 🗳️
Which two statements about CMS and CM connectivity are true? (Choose two)
Correct Answer: A,C 🗳️
The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
Correct Answer: B 🗳️
Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
Correct Answer: B 🗳️
Far data to be available universally, the "measured Field in CM must be administered to which setting?
Correct Answer: A 🗳️
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