Avaya 6201.1 dumps - in .pdf

6201.1 pdf
  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Oct 09, 2026
  • Q & A: 55 Questions and Answers
  • PDF Price: $49.99
  • Free Demo

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  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Oct 09, 2026
  • Q & A: 55 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $99.98  $69.99
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Avaya 6201.1 dumps - Testing Engine

6201.1 Testing Engine
  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Oct 09, 2026
  • Q & A: 55 Questions and Answers
  • Software Price: $49.99
  • Testing Engine

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Avaya 6201.1 Exam Syllabus Topics:

SectionObjectives
Contact Center Implementation- Call center configuration
  • 1. Agent and queue configuration
    • 2. Skills-based routing concepts
      Avaya Call Management System (CMS)- CMS administration and reporting
      • 1. User management and permissions
        • 2. CMS Supervisor usage and configuration
          Integration and System Operations- Avaya Aura integration components
          • 1. System Manager and Session Manager interaction
            • 2. Trunking and connectivity basics
              Avaya Aura Communication Manager Core Concepts- System architecture and components
              • 1. Communication Manager fundamentals
                • 2. Call routing and dial plan concepts

                  Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

                  Question #1

                  A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
                  Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

                  • A. Adjunct Routing
                  • B. Call Prompting
                  • C. Call Classification
                  • D. Variables in Vectors
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

                  Question #2

                  Which two statements about CMS and CM connectivity are true? (Choose two)

                  • A. The switch and CMS can he connected through a network.
                  • B. The switch can have a direct-connect to the CMS
                  • C. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
                  • D. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
                  Reveal Solution  Discussion  0

                  Correct Answer: A,C  🗳️

                  Question #3

                  The file that indicates link status has been checked. The link is down and will not come up.
                  The following message appears
                  PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
                  *100 VDNs
                  What can be done to solve this problem?

                  • A. Increase the File System Partition size on the CMS.
                  • B. Increase the Data Storage Allocation on the CMS.
                  • C. Increase the number of VDNs on the Communication Manager
                  • D. Increase the Free Space Allocation on the CMS
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

                  Question #4

                  Click the Exhibit button.
                  The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
                  8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
                  What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

                  • A. The Communication Manager was down.
                  • B. The holiday was not administered in the holiday tablet
                  • C. An agent forgot to log out.
                  • D. The holiday recording was not functioning properly.
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

                  Question #5

                  Far data to be available universally, the "measured Field in CM must be administered to which setting?

                  • A. Measured: both
                  • B. Measured: survivable
                  • C. Measured: external
                  • D. Measured: internal
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

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