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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
B) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
C) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
D) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.

2. You are a Slack consultant helping a client configure Slack Connect. The client is planning a new project with an external partner, and the client asks you whether approval will be required to work with the partner in Slack Connect channels by default.
What guidance should you provide about working with other companies / partners in Slack Connect channels?

A) Slack Connect channels require approvals only if Slack Apps require approvals.
B) Approval is never required to work with people from other companies in Slack Connect channels.
C) Approval is always required to work with people from other companies in Slack Connect channels.
D) Approval is sometimes required to work with people from other companies in Slack Connect channels.

3. What is the primary benefit of establishing a standard channel naming convention?

A) Prevent unnecessary channel creation.
B) Enhance the organization's culture and brand.
C) Allow organization and clarity for users.
D) Allow users to quickly see other members in that channel.

4. You have successfully completed a Grid Design Workshop with your client in which you walked through their grid design options and gathered their feedback.
Which elements should be included in the executive summary of their chosen grid design?

A) Workspace recommendations with channels and key benefits
B) Model name, key benefits and considerations
C) Model name, workspace recommendations and key considerations
D) Workspace recommendations with access level, key benefits and key considerations

5. During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?

A) The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
B) The marketing team will require its own Slack support process.
C) Org-wide channels cannot be adopted across the company.
D) The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.

Solutions: