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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Vorgehensweise behandelt alle vordefinierten, vom Benutzer initiierten Serviceaktionen?

A) Vorfallmanagement
B) Serviceanforderungsverwaltung
C) Bereitstellungsverwaltung
D) Service-Level-Management

2. Welche „Service Level Management“-Aktivität hilft den Mitarbeitern, einen stärker geschäftsorientierten Service zu bieten?

A) Die laufenden Anforderungen der Kunden verstehen
B) Verwendung komplexer technischer Terminologie in Service Level Agreements (SLAs)
C) Erstellen von Zielen basierend auf dem Prozentsatz der Betriebszeit eines Dienstes
D) Messung von Betriebsaktivitäten auf niedriger Ebene

3. Was ist ein Zweck der Praxis des „Service Level Managements“?

A) Um klare geschäftsbasierte Ziele für Service-Levels festzulegen
B) Die Verbindungen zwischen der Organisation und ihren Stakeholdern herstellen und pflegen
C) Zur Unterstützung der vereinbarten Qualität eines Dienstes, der alle vereinbarten, vom Benutzer initiierten Serviceanfragen bearbeitet
D) Um sicherzustellen, dass die Lieferanten der Organisation und ihre Leistung angemessen verwaltet werden

4. Welche Vorgehensweise wäre bei der Bewertung des Risikos für Dienstleistungen am WICHTIGSTEN, wenn ein Lieferant den Vertrag ändert, den er der Organisation anbietet?

A) Vorfallmanagement
B) Serviceanforderungsverwaltung
C) Aktivierung ändern
D) Service-Level-Management

5. Welche Vorgehensweise hat den Zweck, sicherzustellen, dass die Lieferanten der Organisation und ihre Leistung angemessen verwaltet werden, um die Bereitstellung nahtloser, qualitativ hochwertiger Produkte und Dienstleistungen zu unterstützen?

A) Beziehungsmanagement
B) Release-Verwaltung
C) Lieferantenmanagement
D) Serviceverwaltung

Solutions: