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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

Which one of the following is an objective of release and deployment management?

A. To standardize methods and procedures used for efficient and prompt handling of all changes
B. To define and agree release and deployment plans with customers and stakeholders
C. To ensure that the overall business risk of change is optimized
D. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

Question 2

A technician is finding it difficult to resolve an incident and informs the manager that more resource is needed to restore the service.
What has taken place within the SLA target?

A. A functional escalation
B. A hierarchic escalation
C. A service level escalation
D. An incident resolution

Question 3

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

A. The change implementer
B. The change manager
C. The change authorization board
D. The change advisory board

Question 4

An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service.
What has taken place?

A. A functional escalation
B. A hierarchic escalation
C. A service level escalation
D. An incident resolution

Question 5

Which of the following BEST describes service strategies' value to the business?

A. Allows higher volumes of successful change
B. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
C. Reduction in unplanned costs through optimized handling of service outages
D. Reduction in the duration and frequency of service outages

Solutions: