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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Chat Icon
B) Admin
C) Activity
D) Documents

2. Instant messaging costs are significantly less than long-distance phone conversations.

A) True
B) False

3. Where should the WAN interface of the Edge appliance connect?

A) A network segment that is not accessible to the public Internet.
B) A network segment connected directly to Customer Care.
C) A network segment that has outbound access to the public Internet.
D) A network segment that has access to your internal LAN.

4. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Phones
B) Admin > Telephony > Phone Management > Calls
C) Admin > Telephony > Phone Management > Base Settings

5. What are two methods for creating a conference call in Genesys Cloud?

A) Have all attendees call you. When all calls are active, click the Start Conference button.
B) With multiple active calls, click and drag an unselected call onto the previously selected call details.
C) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
D) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

Solutions: