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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

A) Case deflection
B) Average Handle Time compared to Bot Session Time
C) Case Type by Issue
D) CSAT (Customer Satisfaction score)
E) Number of lead records created

2. Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamificationmethods to increase engagement and adoption.
What should be the recommended approach for implementing gamification?

A) Organize a community event to get ideas for implementing gamification.
B) Use the Einstein game mechanics feature for implementing gamification.
C) Build flows to implement gamification for community members.
D) Use the Missions feature to assign badges to members automatically.

3. Cloud Kicks (CK)is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?

A) CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
B) CK should provision and activate CDN in those regions where traffic is low
C) CK should provision and activate CDN in those regions where traffic is high.
D) CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

4. Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers

A) Download an app from AppExchange
B) Edit the default navigation
C) Fix the header's Position.
D) Write custom code

5. DreamHouse Realty recently created a sitefor potential buyers. The content is organized using topics.
Where can site users go to find out how current and popular a topic is?

A) Topic's detail page
B) Content Management Report
C) Collaboration Dashboard
D) Trending Topics Channel

Solutions: