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| Section | Weight | Objectives |
|---|---|---|
| Data Management | 15% | - Ensure data quality and scalability - Data migration and integration considerations - Manage data governance and maintenance |
| Sales Lifecycle | 23% | - Analyze sales and marketing processes - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Design reports and dashboards based on KPIs |
| Implementation Strategies | 15% | - Translate business requirements and KPIs into Sales Cloud solutions - Align sales processes with organizational goals - Plan deployment and post-implementation improvements |
| Consulting Practices | 14% | - Facilitate successful engagements and adoption - Project management and delivery lifecycle - Discovery, requirement analysis, and solution design |
| Predictive and Generative AI | 13% | - Apply Trusted AI Principles and ethical guidelines - Use AI tools in Sales Cloud and Agentforce for Sales |
| Practical Application of Sales Cloud Expertise | 33% | - Build end-to-end sales processes from Lead to Close - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Leverage Campaigns and integration tools - Configure Products, Price Books, Quotes, and multi-currency settings |
1. Cloud Kicksの営業マネージャーは、関連顧客の所在地に基づいて、半径10マイル以内にあるすべての未解決の商談機会を視覚化する必要があります。
コンサルタントはどの解決策を推奨すべきでしょうか?
A) ロケーションサービスを有効にし、アカウントアドレスフィールドを商談ページレイアウトに追加します。
B) アカウントの場所別に商談をグループ化するレポートを使用するダッシュボードを作成します。
C) Salesforce Maps を活用して、データ レイヤー上にオープンな商談を表示します。
2. Cloud Kicks社は、ウェブフォームからリードが生成された直後に、地域に基づいて適切な営業担当者に自動的に振り分けられるようにしたいと考えています。コンサルタントはどのような提案をすべきでしょうか?
A) 自動応答ルール
B) 割り当てルール
C) 承認プロセス
3. Cloud Kicksには、アカウントとマスター/ディテール関係を持つカスタムオブジェクトに、30万件のアカウントレコードと1600万件の請求書が保存されています。エンドユーザーからは、各アカウントレコードの表示に時間がかかるとの報告が寄せられています。
コンサルタントは、ページの読み込み時間を短縮し、利用率を高めるために何をすべきでしょうか?
A) 請求書関連リストをレコードページの別のタブに移動し、変更内容をユーザーに通知します。
B) 請求書のマスター/ディテール関係をルックアップ関係に変換し、必須フィールドであることをユーザーに通知します。
C) 請求書関連のIist上のすべての表示フィールドでインデックス作成を有効にし、ユーザー向けのトレーニングプランを作成します。
4. Cloud Kicks(CK)は、組織変革管理(OCM)および展開戦略を策定中です。同社は、Salesforceエコシステム内のパートナーや顧客の経験を活用することの重要性を強調しています。
コンサルタントは、CKが目標を達成するために、どのリソースを推奨すべきでしょうか?
A) Salesforceプレミアサクセス
B) トレイルブレイザーコミュニティ
C) エンドユーザーからのフィードバック
5. Northern Trail Outfitters(NTO)は、Sales Cloudで注文アカウントの追跡を開始したいと考えています。NTOは、このプロジェクトを完了させるためにコンサルタントを雇いました。
コンサルタントは、販売注文を実行する際に何を考慮すべきでしょうか?
A) 契約番号は注文ページレイアウトの必須項目です。
B) 有効な契約と無効な契約の両方に対して注文を有効化できます。
C) 注文明細項目は、注文が有効化された後でも追加または削除できます。
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Sales Cloud Consultant (Sales-Cloud-Consultant日本語版)
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Sales Cloud Consultant (Sales-Con-201日本語版)
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