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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?

A) User Personas
B) User Journeys
C) Wireframes
D) Storyboards

2. A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required.
Which Usability Heunstic is being used in this case?

A) Visibility of system status
B) Error diagnosis and recovery
C) User Control and Freedom

3. A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototypesuch as based components, tokens, design patterns.
Which tool to install should need?

A) SLDS Validator
B) Lightning Design system Unmagaged Package
C) Lightning Design system Zip
D) Sketch plugin

4. A UX Designerhas created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?

A) Focus Groups
B) Survery
C) Usability Testing
D) Qualitative

5. A UX Designer wants to conduct customer interviews as part of discovery research.
Which best practice should be followed while conducting these interviews?

A) Analyze findings in the moment.
B) Ignore vague or general answers.
C) Engage in a friendly and informal way.

Solutions: