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CompTIA PDI+ Beta Sample Questions:

1. Which of the following information can be found on a printer configuration page? (Select THREE).

A) Operating System Test Page
B) Available fonts
C) Print Quality information
D) Firmware Versions
E) Network Settings
F) Page Counts

2. Which of the following components has failed if toner can be rubbed off the media?

A) Fuser unit
B) Developer unit
C) Photoconductor
D) Charge roll

3. Which of the following are located in the laser unit?

A) Erase lamps
B) Mirrors
C) Toner
D) Lenses
E) Charge roller

4. In a developing unit, the purpose of the developer roller is to:

A) apply charges to the toner to make it adhere to the photoconductor.
B) create a static charge on the toner/developer.
C) apply charges to the photoconductor.
D) create the magnetic brush that holds the toner/developer.

5. A customer is using a remanufactured toner which has caused damage to the fuser unit and wil require the unit to be cleaned. The unit is covered under warranty, but using remanufactured toner causes the warranty to be voided. This is now a chargeable service. Which of the following is the BEST response from the technician?

A) You will be receiving a bill after the service is complete. Here is my contact information.
B) Using remanufactured toner is not covered by manufacturers warranty. Therefore this service call and the parts required will be chargeable.
C) You have voided the warranty so any services will now be charged to your company.
D) Do not use remanufactured toner; it states that in the warranty. You will be billed for this service call and the parts.

Solutions: