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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?

A. 管理システムプロセスの要件
B. スコープ内のすべてのプロセス
C. ビジネスに不可欠なサービスをサポートするもの
D. サービス管理の計画と実装のプロセス

Question 2

新しいサービスを計画する場合、サービス レベル管理 (SLM) は、他の IT サービスの既存のパフォーマンス レベルが過度の影響を受けないようにする必要があります。
サービス レベル管理 (SLM) はどのプロセスからの入力を必要としますか?

A. IT サービスの管理
B. キャパシティ管理財務
C. 可用性管理
D. IT サービス継続性管理

Question 3

品質管理システムは組織の何を強化するのに役立ちますか?

A. ISO/EC 20000
B. 第三者との関係
C. 顧客満足度
D. サプライヤーの満足度

Question 4

「品質システム」の最も適切な定義は何ですか?

A. 提供されるサービスが顧客の期待と関連する契約を確実に満たし続けることを保証するために使用される一連の措置と手順
B. 品質管理を実施するための責任、手順、リソースに関連する組織構造
C. サービスプロバイダー組織の全員が遵守する必須の品質管理慣行
D. これらの要件が一貫して満たされていることを確認するために、IT インフラストラクチャ、サービス、サポート組織の可用性を維持する能力

Question 5

サービス管理計画に関する ISO/EC 20000 要件とは何ですか?

A. 組織のサービス管理計画の範囲を含める必要があります
B. 組織のノウハウを一切含まないこと
C. 少なくとも 1 つのハードコピーで入手可能であり、承認されている必要があります。
D. 標準で指定された文書化された手順が含まれている必要があります

Solutions: