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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

Question 1

Which of the following is a possible benefit of automatically detecting and registering incidents?

A. Increased downtime of negatively impacted services
B. Improved ability to hide incident records from users
C. Increased savings from incident management activities
D. Reduced use of self-healing systems

Question 2

An organization is going to introduce problem management and they are considering who to appoint as a new problem manager. Who is the BEST candidate for the problem manager role?

A. A service desk manager who is an expert at configuring service management tools
B. A business relationship manager who previously worked as a risk manager
C. An enterprise architect who is experienced at defining and documenting processes and workflows
D. A senior technical specialist with a thorough knowledge of the organization's products and architecture

Question 3

The request catalogue is a part of what other source of information?

A. The service desk
B. The service catalogue
C. Service request models
D. Service level agreements

Question 4

Although many events are captured and processed automatically, some require a human response. Which software tools are MOST important for effective joint work of IT teams responding to events?

A. Service configuration management tools
B. Analysis and reporting tools
C. Knowledge management tools
D. Workflow management and collaboration tools

Question 5

What is the MAIN purpose of event correlation?

A. Eliminate monitoring tools
B. Increase the number of alerts generated
C. Replace incident prioritization
D. Combine related events into meaningful information

Solutions: