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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following is the best definition of IT service management?

A) The implementation and management of quality IT services that meet business needs
B) A complete set of all the documentation required to deliver world class services to customers
C) An internal service provider that is embedded within a business unit
D) Technical implementation of supporting IT infrastructure components

2. Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes

A) 1 and 3 only
B) None of the above
C) 1 and 2 only
D) 2 and 3 only

3. Which of the following is NOT an objective of Continual Service Improvement?

A) Improve the cost effectiveness of IT services without sacrificing customer satisfaction
B) Conduct activities to deliver and manage services at agreed levels to business users
C) Identify activities to improve the efficiency of service management processes
D) Review and analyze Service Level Achievement results

4. Which process is responsible for the availability, confidentiality and integrity of data?

A) Change management
B) Service asset and configuration management
C) Information security management
D) Service catalogue management

5. What should a service always deliver to customers?

A) Resources
B) Infrastructure
C) Applications
D) Value

Solutions: