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SAP C_PXSUP_90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Very High (Priority 1) messages that are opened outside normal business hours are automatically sent to SAP.
Where can the business hours be maintained for each customer organization?

A) Call the transaction BP and open the business partner of type Organization.
B) Call the transaction BUSINESS_HOURS.
C) Call the transaction SPRO.
D) Call the transaction BUS_HOU.

2. Which information will you find in the system log? (Choose two)

A) Database errors
B) Database locks
C) ABAP runtime errors
D) Error messages of application programs

3. Which tools do you use for analyzing database access? (Choose two)

A) ABAP Debugger
B) Object Navigator
C) SQL Trace
D) ABAP Dictionary

4. What information do you find in the flow logic of a screen? (Choose two)

A) The names of modules that are being executed after control returns from the presentation server to the application server.
B) The names of modules that are being executed before a screen can be sent to the database server.
C) The names of modules that are being executed after control returns from the application server to the database server.
D) The names of modules that are being executed before a screen can be sent to the presentation server.

5. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)

A) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
B) Send notes to customer without being sure that they will help.
C) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
D) Try to guess what the customer 'might' want to have.

Solutions: