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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. Which of the following statements about usability test plans is true?

A) It should be very elaborate and at least 10 pages
B) It contains the results of the test sessions
C) It contains a schedule
D) It should contain the briefing instructions

2. Which of the following are advantages of using a usability lab?
i. The context is natural
ii. Test sessions are easy to observe
iii. Inexpensive setup
iv. Similar conditions for all sessions
v. Easy recording of sessions

A) ii, iv & v are true, i & iii are false
B) iii, iv & v are true, i & ii are false
C) ii & iv are true, i, iii & v are false
D) i, ii & v are true, iii & iv are false

3. You're conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire.
You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.
Which of the following user questionnaires allow benchmarking against previous usability measurements?
i. SUS
ii. SUMI
iii. WAMMI

A) i, ii and iii are true
B) ii & iii are true, i is false
C) i & ii are true, iii is false
D) i is true, ii & iii are false

4. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
B) Users buy the software product but repeatedly need to call support because they don't understand how to use it
C) Users resist using a software product which is essential for their daily work because it lacks usability
D) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction

Solutions: