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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

A. Asset Baseline
B. Change Baseline
C. Configuration Baseline
D. Project Baseline

Question 2

Which of the following is NOT one of the five individual aspects of Service Design?

A. The design of the technology architecture and management systems
B. The design of the Service Portfolio, including the Service Catalogue
C. The design of new or changed services
D. The design of Market Spaces

Question 3

Which of the following is NOT a characteristic of a process?

A. It responds to specific events
B. It structures an organization
C. It is measurable
D. It delivers specific results

Question 4

Which of the following activities is be performed by access management?

A. Managing access to the service desk
B. Managing access to computer rooms and other secure locations
C. Managing the rights to use a service or group of services
D. Providing physical security for staff data centers and other buildings

Question 5

Which of the following is NOT a responsibility of service transition?

A. To ensure that a service can be managed, operated and supported within constraints specified by design
B. To plan the resource requirements to manage a release
C. To design and develop capabilities for service management
D. To provide quality knowledge of change and release and deployment management

Solutions: