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Apple OS X Support Essentials 10.9 Sample Questions:

1. What does the Disk Utility Verify and Repair feature do?

A) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
B) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
C) The master password is used to reset local account passwords.
D) The Traceroute tab of Network Utility allows you to verify the connection hops between your Mac and a remote host.

2. On your OS X Mountain Lion computer, you want the Finder to display filename extensions by default. How can you configure this setting from the Finder?

A) Select any file icon, and choose Get Info from the File menu. In the Info window, click the disclosure triangle next to Name & Extension, deselect the option "Hide extension," and click Change All.
B) Choose Show View Options from the View menu, and select the option "Show all filename extensions."
C) Choose Preferences from the Finder menu, click Advanced, and select the option "Show all filename extensions."
D) Control-click anywhere on the Desktop, select Preferences from the pop-up menu, click Advanced, and select the option "Show all filename extensions."

3. Bluetooth devices must be paired to each other forcommunication to occur. Bluetoothpreferences in the System Preference application is responsible for pairing your Mac withBluetooth peripherals. You can quickly open Bluetooth preferences from the Bluetooth statusmenu.

A) What two methods are used to hide items from the Finder?
B) What are some privacy and security concerns with the Spotlight service?
C) Which action must take place in order for a Mac to communicate with a Bluetooth peripheral? Where can this be configured?
D) Which items aren't loaded when OS X Safe Boots?

4. Sandboxed applications are only allowed access to specific items. They're otherwise completely cut off from the rest of the system, so they can't cause harm. All Mac App Store applications are required to be sandboxed.

A) What are the advantages of application sandboxing?
B) What happens during system shutdown?
C) What are Safe Sleep and Power Nap?
D) What does the master password do?

5. The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.

A) How can you reset a user's home folder permissions?
B) What are the system requirements for using FileVault 2?
C) How can you acquire the OS X Mavericks installer?
D) Where can you locate the system version number, build number, andserial number? What's the significance of these numbers?

Solutions: