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Apple Macintosh Service Certification Sample Questions:

1. You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display.
Which TWO of the following tools are required to do this? SELECT TWO

A) Service stand
B) Multimeter
C) Suction cups
D) Anti-static, lint-free gloves
E) Torx T-15 driver with 5 inch shaft

2. Examine the exhibit.

What is this message?

A) Kernel Panic
B) Power-On Self-Test
C) Firmware Update
D) Software Update

3. Which TWO of the following are clues that may indicate a 'no video' condition? SELECT TWO

A) You do not hear a startup chime.
B) The cursor is frozen and the system is unresponsive.
C) You may hear fan or drive noise.
D) The power button or power indicator lights up.
E) You cannot connect to the Internet.

4. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A) Can you open any files?
B) Can you open other Keynote files?
C) Is your Mac connected to a network?
D) What version of Keynote are you using?

5. You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?

A) Putty knife
B) Your hands, no tools are required for this procedure
C) Philips #00 screwdriver
D) Mac mini (Mid 2010) Logic Board Removal Tool

Solutions: