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Avaya Oceana® Solution Support Sample Questions:

1. Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A) Call Server Connector (CSC)
B) Engagement Designer (ED)
C) Unified Collaboration Administration (UCA)
D) Unified Collaboration Model (UCM)

2. A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?

A) The ORC Rest service Is not working.
B) Multimedia Cache database not reachable.
C) The LDAP database Is not reachable.
D) The EDM database Is not reachable.

3. A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A) From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
B) From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
C) From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
D) From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block

4. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) Common Component cluster
B) Each cluster
C) UAC cluster
D) OCP cluster

5. Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?

A) SMSVendotSnapin Service Log file
B) MessagingSetvice Service Log file
C) CustomerControllerService PU Logs file
D) ORCRestService PU Log file

Solutions: