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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Erlang-C calculations require multiple inputs, including a target service level. What does the service level goal of 90/30 imply?

A) Ninety percent of all calls will go directly to agents without queuing.
B) Ninety percent of all calls will be answered within 30 seconds by an agent.
C) Ninety percent of all calls will queue for 30 seconds.
D) Ninety percent of all calls will be handled by agents within 30 seconds.

2. Which tool is used in Cisco Unified ICM to develop call flows for the Cisco Unified Contact Center Enterprise solution?

A) Applications Editor
B) Call Tracer
C) Config Manager
D) Router Log Viewer
E) Script Editor

3. When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP IVR using a "Translation Route to VRU" node, which label is sent to the routing client?

A) Cisco Unified IP IVR CTI port
B) Cisco Unified Communications Manager CTI route point
C) Cisco Unified Communications Manager MTP
D) Cisco Unified IP IVR CTI route point

4. In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?

A) in the campaign manager on the Logger A server
B) in the dialer process on the Peripheral Gateway
C) in the Media Routing Peripheral Gateway for the dialer
D) in the Cisco Voice Gateway by using digital signal processing (DSP) resources

5. Which two statements are true regarding the Cisco Unified Contact Center Enterprise Release 8.0(x) Mobile Agent peripheral gateway capacity? (Choose two.)

A) Each mobile agent for a nailed-up configuration equals 1.73 local agents.
B) Each mobile agent for a call-by-call configuration equals 2.2 local agents.
C) Each mobile agent for a call-by-call configuration equals 2.4 local agents.
D) Each mobile agent for a nailed-up configuration equals 1.37 local agents.

Solutions: