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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A. CMS version is misconfigured on the system-parameters features form.
B. CM version is not matching CMS setup.
C. CMS version is not configured an the system-parameters features farm,
D. There is no network connection to CLAN.

Question 2

A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A. The nightly archiver for ACD3 failed to run successfully.
B. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
C. The nightly backup was in contention far the nightly archiver for ACD3.
D. The nightly archivers far ACD1 and ACD2 have not complete yet.

Question 3

Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A. 192.168.2.3 192.168.2.2
B. 135.9.86.54 135.9.86.58
C. 135.9.86.54 192.168.2.2
D. 135.9.86.54 135.9.56.56

Question 4

When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A. NET 1Port
B. XVR-300XB port
C. NET MGT Port
D. SER MGT Port

Question 5

Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A. Dynamic Queue Position
B. Vector queuing priorities
C. Dynamic Threshold Adjustment
D. Service Objective

Solutions: