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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?

A) Provisioning servermust run with Administrative Domain Account.
B) The ACCCM server must be a member of the domain or a trusted domain.
C) Windows servermustbe 2008 R2 64-bit.
D) The LDAP Port must be 636.

2. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Importer Service
B) Active Directory Synchronization Service
C) Sync Service
D) Provisioning Service
E) Licensing Service
F) Functional Service

3. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) ProvisioningServer
B) Schedule Server
C) Synchronization Server
D) Nav360 Import Service

4. What is the name of the license file for Avaya Contact Center Control Manager (ACCCM)?

A) license.lic
B) 6.2_lic.xml
C) license.xml
D) acccm_6.2.lic

5. The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM. The Schedule Server is designed in an hierarchical Structure.
Which object is the highest entity in the hierarchy?

A) Schedule
B) Actions
C) Job
D) Task

Solutions: